Return & Exchange
7 Days Return & Exchange Policy
At Al Saeed Silk Emporium we are committed to providing you with the best quality products and services. We understand that sometimes, despite our best efforts, you may not be completely satisfied with your purchase. That is why we are introducing a 7 days easy return or exchange policy for online purchases.
If you receive a product that is damaged, defective, or not as described, you can request a return or exchange within 7 days of receiving the product. To initiate the return or exchange process, please follow the steps below:
Contact our customer service team at (+92)333-8191835 within 7 days of receiving the product.
Provide your order number and the reason for the return or exchange.
Our customer service team will provide you with instructions on how to return the product and arrange for a replacement or refund.
Please note that the following conditions apply to our return or exchange policy:
- The product must be in its original packaging, unused, and in the same condition as when it was received.
- The product must be returned within 7 days of receiving it.
- The customer is responsible for the return shipping cost, unless the product is damaged, defective, or not as described.
We strive to make the return or exchange process as smooth and hassle-free as possible. We appreciate your understanding and cooperation in this matter.
Thank you for choosing Al Saeed Silk Emporium. We look forward to serving you again in the future.